contact
In all written correspondence, please include your full name, mailing address and telephone number, and indicate the test(s) about which you are requesting information. Include your TEA ID number, if available.
 

General Inquiries

Contact ETS for test registration-related issues and questions/issues regarding payment, admission tickets, and score reporting.

ETS-Texas Educator Certification Program
PO Box 6001
Princeton, NJ 08541-6001

telephone: 1-800-205-2626 (U.S., U.S. Territories, and Canada)
 1-609-771-7393 (all other locations)
hours: Monday-Friday 8:00 a.m.-5:00 p.m. Central Time
fax: 1-973-735-0156 or 1-866-484-5860


e-mail: texmat_inquiries@ets.org

Test Use/Certification

If you have questions about which test(s) you need to take or about certification requirements for Educator Preparation Program (EPP) candidates, contact your advisor, or the director or certification officer at your EPP.

If you have questions about applying for certification, go to the State Board for Educator Certification (SBEC) website or contact the Texas Education Agency (TEA).

Texas Education Agency (TEA)
Division of Educator Standards
Room 5-100
1701 North Congress Avenue
Austin, TX 78701-1494

telephone: 1-888-863-5880
fax: 1-512-936-8231

Disability Services

To obtain information and registration materials, contact ETS:

ETS Disability Services
PO Box 6054
Princeton, NJ 08541-6054

telephone: 1-866-387-8602 (U.S., U.S. Territories, and Canada)
 1-609-771-7780 (all other locations)
hours: 7:30 a.m. - 4:00 p.m. Central Time (Monday - Friday)
teletypewriter (TTY): 1-609-771-7714
fax: 1-609-771-7165

www.ets.org/disability
e-mail: stassd@ets.org

Paper-based Test Center Complaints
Test center complaints for paper-based tests must be submitted in writing by mail, e-mail, or fax. Complaints sent by mail must be received no later than 7 days after your test date.

ETS-Texas Educator Certification Program
Test Administration Services
Mail Stop 34-Q
Princeton, NJ 08541-6051

fax: 1-609-771-7710


e-mail: TexasTas@ets.org

Computer-Administered Test Center Complaints
Test center complaints for computer-administered tests must be submitted in writing by mail, e-mail, or fax. Complaints must be received no later than 2 days after your test date.

ETS-Texas Educator Certification Program
CAT Complaints
PO Box 6051
Princeton, NJ 08541-6051

fax: 1-609-530-0581


e-mail: TexasCAT@ets.org

Test Question Inquiries

If you think there is an error in a test question that affected your response, tell the test supervisor as soon as you finish the test or send a letter to the address below within 2 days of your test date for computer-administered tests and 7 days for paper-based tests.

In your letter, state the name and address of the center, the test date and name of the test, the number and content of the question, and the section in which it appeared.

ETS-Texas Educator Certification Program
Test Question Inquiries
PO Box 6667
Princeton, NJ 08541-6667